`sfSupportPlugin` is a symfony plugin that provides support functionality. It allows site visitors to create tickets and reply them. Plugin requires sfGuardUser in order to provide connectivity to user submodules. There is also admin module which allows to manage tickets and replies.
Install the plugin
symfony plugin-install http://plugins.symfony-project.com/sfSupportPlugin
Enable module in your settings.yml sfSupport, sfSupportAdmin
all:
.settings:
enabled_modules: [default, sfSupport, sfSupportAdmin ]
Clear you cache: symfony cc
Manage tickets
Access the tickets management module with the default route:
http://www.example.com/backend.php/sfSupportAdmin
Use support in your application
Use the following link to redirect user to support area:
<?php echo link_to(‘Support’, ‘sfSupport/index’) ?>
You’re done.